The delivery time is counted in working days, that is, it does not include Saturdays, Sundays and holidays.

Business day for delivery:
Monday to Friday from 8:00 am to 6:00 pm.

Region of Delivery:
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We ship to everyone. Free shipping to mainland Portugal.

The delivery time for products varies by region. The customer will be informed at the time of purchase and also depends on the approval of payment for the order. After the payment is confirmed, the order takes from 1 (one) to 2 (two) working days to be delivered by Correios de Portugal (CTT's).


Return and Exchange Policy

All items shown are available for order, except in cases of stock rupture. In these cases, the customer will be contacted and an exchange solution will be presented that may please him. We appreciate the client's understanding in these situations.

It is necessary for the customer to confirm, upon receipt, that the order received corresponds to the order and that it is not damaged. If the order shows signs of damage attributed to RONÊ, all return costs will be borne by the company.

In these cases, the customer should send an email to comercial@rone.pt or a message to our WhatsApp contact (+ 351) 914 680 682 , which proves the damage of the order. The email must indicate the customer's name, photograph of the item and order number. The customer benefits from 5 days to exchange his order, counting from the date of its reception, which cannot show signs of use.


The cost of returning items will be borne by the customer. In case it is necessary to make a resend, these expenses will be borne by RONÊ.


RONÊ is not responsible for the return due to incorrect or incomplete addresses.